Shipping & Returns

For Soul Marketplace products:  All returns must be in accordance with our agreed Terms & Conditions. If you are not completely satisfied with your purchase and the item(s) meet the requirements for return, we will gladly accept your unopened item in its original packaging for exchange or refund within 14 days of carrier confirmed delivery.

If more than 14 days have passed since delivery or if the item has been tampered or altered by you, it cannot be returned or exchanged. Additionally, the following items are not eligible for return or exchange without exception: items on clearance, chemical and/or liquid items (includes shampoo, conditioner, treatment, etc. that have been opened), hair extensions or wigs that have been open, used or worn for any length of time and any product not in its original condition.  All returns must comply with these guidelines and will undergo a quality inspection upon their return. Upon approval of the return, our customer service will contact you directly via email to resolve the exchange or return.

Returns step by step guide:

  1. Include the full reason for your return and your preference of exchange or refund.
  2. Include your order number (You can find this information in your order history).
  3. Wait for us to respond to your Return Request.  ***Please do not ship anything before you are contacted via email. 
  4. Send your item(s) back to us per the instructions given to you in our email response.
  5. Once the item(s) are received we will quality check and approve the refund or exchange
  6. When processing is complete, we will send a product exchange immediately with a confirmation email of shipment. For refunds, please allow 5- 7 days from product acceptance for a refund to be credited back to the original payment source.  We do not refund return shipping charges or fees.
  7. Scroll down to begin the returns process.

Please note that the returned item is your responsibility until it reaches us, we therefore advise you send all returned items by a signed/tracked courier service that will insure your goods to their value and can provide you with tracking solutions should any problem arise.

Special Note Shipping Damage:

Any damages to returned products are the sole responsibility of the customer and such damage claims are between the carrier and the customer.

There will be a 20% restocking fee on all barber equipment and oversized items approved for return. 

Return Form

Note: **Please Do Not Return Any Product Until You Receive An Email Response From Soul Marketplace Customer Support**